Welcome to the Tangkula Shop FAQ! We’re dedicated to making your furniture shopping experience seamless, from browsing our curated collections to enjoying your new pieces at home. Below, you’ll find answers to the most common questions about our products, delivery, returns, and more. Can’t find what you need? Our friendly customer service team is always ready to help.

Quick Insight: At Tangkula Shop, we design for global, style-conscious, and value-driven individuals who seek durable, functional, and modern furniture—from compact urban apartments to spacious outdoor oases. Our style is straightforward, reliable, and focused on smart solutions for everyday living.

📦 Shipping & Delivery

1. Where does Tangkula Shop deliver?
We offer global delivery to bring Tangkula style to your doorstep! We serve customers worldwide, excluding a few remote areas (some regions in Asia and other remote locations may not be serviceable). During checkout, you can enter your address to confirm availability.
2. What are my shipping options and costs?
We offer two clear, reliable options to fit your timeline and budget:

🚚 Standard Shipping: A flat fee of $12.95. Shipped via DHL or FedEx. Delivered in 10-15 business days after dispatch (plus 1-2 business days for order processing). Ideal for a great balance of speed and value.

🎁 Free Shipping: FREE on all orders over $50. Shipped via EMS. Delivered in 15-25 business days after dispatch (plus 1-2 business days for order processing). Perfect for planning ahead and saving on larger orders like complete patio sets or bedroom collections.
3. How long does order processing take?
All orders are carefully prepared and processed within 1-2 business days before they are handed over to our carrier partners (DHL, FedEx, or EMS).
4. Can I track my order?
Absolutely! Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s journey right to your door.

🛒 Products & Collections

5. What kind of furniture does Tangkula Shop specialize in?
We specialize in durable, stylish, and functional furniture designed for modern living. Our collections include: Adirondack Chairs All-weather Wicker Aluminum Patio Furniture Bakers’ Racks Bar Stools Dining Sets Bedroom Furniture Coffee Tables Daybeds Fire Pit Sets and more.

Our products blend smart design with value-driven pricing, perfect for urban dwellers, homeowners, and style-seekers.
6. Is your outdoor furniture truly all-weather?
Yes! Our All-weather Wicker Patio Furniture and Aluminum Patio Furniture collections are specifically designed to withstand the elements. They are crafted from high-quality, rust-resistant materials that are easy to clean and maintain, making them ideal for creating your dream outdoor oasis.
7. Do you offer furniture for small spaces?
Definitely. We design with global customers and urban dwellers in mind. Our range includes space-saving solutions like folding tables & chairs, compact bakers’ racks & pantry cabinets, futons, and multi-functional bar stools that are perfect for apartments and cozy homes.

💳 Payments & Pricing

8. What payment methods do you accept?
We accept all major credit cards and secure online payment methods for your convenience: Visa, MasterCard, JCB, and PayPal.
9. Is your pricing inclusive of all taxes and duties?
The price you see on our website is the product price. Depending on your country’s regulations, customs duties, taxes, or import fees may be applied upon arrival. These charges are the responsibility of the recipient and are not included in our product or shipping fees. We recommend checking with your local customs office for more information.
10. Why is Tangkula’s pricing so value-driven?
Our mission is to make beautiful, functional furniture accessible. By selling directly to you and streamlining our logistics, we cut out unnecessary costs. This direct-value pricing means you invest more in your style and less in logistics.

🔄 Returns & Refunds

11. What is your return policy?
We want you to be confident in your purchase. If an item isn’t perfect for your space, you have 15 days from the date of delivery to initiate a return. The item must be in its original, unused, and resalable condition with all packaging and tags.
12. How do I start a return?
Please contact our customer service team at [email protected] within the 15-day window. Provide your order number and reason for return. We’ll guide you through the simple process and provide a return authorization and instructions. Our goal is to make returns hassle-free, aligning with our mission to solve furniture frustrations.
13. Are return shipping costs covered?
Return shipping costs are generally the responsibility of the customer, unless the item arrived damaged or defective. Please contact us immediately if you receive a damaged product, and we will arrange a solution at no cost to you.

🏪 About Tangkula Shop

14. Where is Tangkula Shop based?
Tangkula Shop is based in Memphis, Tennessee, USA. Our address is:
4687 Lightning Point Drive, Memphis, US 38115.
We operate as a global online retailer, serving customers around the world from our centralized logistics network.
15. How can I contact customer service?
We’re here to help! The best way to reach us is via email at [email protected]. Please include your order number (if applicable) for faster service. We strive to respond to all inquiries within 24-48 business hours.

Ready to Transform Your Space?

Browse our curated collections of durable, stylish furniture and experience a seamless journey from click to comfort.

Tangkula Shop — Beautiful Furniture. Smart Prices. Delivered to Your Everyday Living.

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