Beautiful Furniture. Smart Prices. Protected Privacy.
At Tangkula Shop, we are dedicated to more than just crafting beautiful and functional pieces for your living spaces—we are committed to ensuring a seamless and satisfying experience from the moment you browse to the day your item arrives and beyond. We understand that furnishing your home is a personal journey, and our policies are designed to offer you clarity, convenience, and complete peace of mind.
Shipping Information
We proudly serve a global customer base (excluding some Asian and remote regions). Our goal is to get your carefully selected items to you safely and efficiently.
Order Processing & Delivery Timelines
- Order Processing: All orders are processed within 1-2 business days after payment confirmation.
- Shipping Methods & Estimated Delivery:
- Standard Shipping (Fee: $12.95): Shipped via DHL or FedEx. Delivery typically occurs within 10-15 business days after shipment.
- Free Shipping: Available on orders over $50, shipped via EMS. Delivery typically occurs within 15-25 business days after shipment.
Please note: Delivery times are estimates and may vary based on destination, customs processing, and carrier schedules. You will receive a tracking email once your order ships.
Returns & Exchanges Policy
Your satisfaction is our priority. Our policy is straightforward, reflecting our commitment to transparency and customer care.
Policy Overview
- Return Window: We offer a 15-day return window starting from the date you receive your item.
- Eligibility: Most items—from our popular All-weather Wicker Patio Furniture to elegant Bedroom Furniture collections—are eligible for return or exchange.
- Condition: Items must be in new, unused, and resalable condition with all original packaging, tags, manuals, and accessories intact.
The Return & Exchange Process (Step-by-Step)
- Contact Our Team: Email us at [email protected] within 15 days of delivery. Include your order number and reason for the return/exchange.
- Receive Instructions: Our customer service team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed return instructions.
- Pack and Ship: Securely repack the item in its original packaging with all parts. Write the RMA number clearly on the outside of the box and ship it to the address provided.
- Inspection & Processing: Once received at our warehouse (typically within 5 business days for inspection), we will notify you and proceed with your chosen resolution.
⚠️ Important Conditions & Non-Returnable Items
To ensure safety, hygiene, and fairness for all customers, the following items from our menu are FINAL SALE and cannot be returned or exchanged:
- Futons & Daybeds with Mattresses: Due to hygiene reasons, any furniture with upholstered bedding or mattress components.
- Personalized or Custom-Order Items: Products made specifically to your specifications.
- Clearance or “As-Is” Items: Clearly marked as such in the product description at purchase.
- Assembled Furniture: Items that have been fully assembled and cannot be restored to original packaging without damage.
- Opened or Used Hammocks & Beach Chairs: Products where fabric has been unfolded and used, for sanitary reasons. Please inspect these upon delivery.
Shipping Costs: Return shipping is the customer’s responsibility, unless the return is due to our error or a defective product.
Refund Timeline & Method
We prioritize your financial security, using advanced SSL technology to protect your data.
- Processing Time: After we receive and approve your return, refunds are processed within 5-7 business days.
- Refund Method: Refunds are issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
- Bank/Card Processing: Once we process the refund, it may take an additional 5-10 business days to appear on your statement, depending on your financial institution’s policies.
- Exchanges: For approved exchanges, the replacement item will be shipped via your chosen method (Standard or Free Shipping) once the return is approved. You will receive a tracking email.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [email protected] within 48 hours of delivery. Provide your order number and photos/videos of the issue. We will arrange a replacement, part shipment, or return at no cost to you.
Need Help? We’re Here For You.
Our friendly customer service team is here to ensure your experience is as smooth and satisfying as our furniture designs.
Email: [email protected]
Address: 4687 Lightning Point Drive, Memphis, US 38115
Response Time: We aim to respond to all inquiries within 1-2 business days.
Note on Global Returns: For our international customers, please allow extra time for your return package to reach our warehouse in Memphis. The 15-day period begins from your receipt date.