Term and Conditions

1. Our Shop & Our Customers

Target Audience: Tangkula Shop caters to homeowners, renters, and design enthusiasts who value both aesthetics and practicality. Our customers seek to create comfortable and stylish living spaces, from cozy bedrooms and dining rooms to inviting patios and beachside retreats. We serve a global community of value-conscious shoppers who appreciate quality furniture at smart prices.

Our Style & Product Philosophy: We specialize in a wide range of furniture, including durable All-weather Wicker Patio Furniture, sleek Aluminum Patio Furniture, classic Adirondack Chairs, complete Bedroom Furniture collections, and versatile Dining Room Sets. Our products are designed to blend beauty with functionality, offering solutions for everyday living and special moments.

2. User Obligations and Account Responsibility

By using our website, you agree to:

• Provide accurate, current, and complete information during registration and checkout.
• Maintain the confidentiality of your account credentials and be responsible for all activities under your account.
• Use the website only for lawful purposes and not engage in any fraudulent or abusive activity.
• Refrain from copying, reproducing, or misusing any content from our site (see Section 7. Intellectual Property).

3. Product and Service Description

We strive to display our products as accurately as possible. However, please note:

• Product colors, textures, and dimensions may vary slightly due to monitor settings, manufacturing batches, or material nature.
• All product weights, dimensions, and capacities listed are approximate.
• Our furniture may require customer assembly unless otherwise stated. Instructions are provided.
• Certain items have specific conditions for return due to hygiene and safety. These are clearly marked as FINAL SALE (e.g., Futons & Daybeds with Mattresses, Assembled Furniture, Opened Hammocks).

4. Orders and Payment Terms

4.1 Placing an Order

Your order constitutes an offer to purchase. We reserve the right to accept or decline your order for any reason, including limitations on quantities, inaccuracies in product information, or issues identified by our fraud detection systems.

4.2 Pricing and Payment

All prices are listed in US Dollars (USD). We accept the following payment methods: Visa, MasterCard, JCB, and PayPal.

Your payment is processed securely using SSL technology. You will be charged the total amount (product price + applicable shipping and taxes) at the time your order is placed.

4.3 Shipping and Delivery

5. Returns, Refunds, and Exchanges

Your satisfaction is our priority. Our full Shipping & Returns Policy is detailed on our homepage and is incorporated into these Terms. Key points include:

• Return Window: 15 days from the date you receive your item.
• Condition: Items must be new, unused, in resalable condition, and include all original packaging, tags, and accessories.
• Process: Contact us at [email protected] within 15 days to initiate a return or exchange.
• Non-Returnable Items: As listed in our policy (e.g., personalized items, clearance items, assembled furniture, certain upholstered/bedding items).
• Refunds: Issued to the original payment method within 5-7 business days after we receive and approve the return. Bank processing may take an additional 5-10 days.
• Shipping Costs: Return shipping is the customer’s responsibility unless the return is due to our error or a defective product.

6. Damaged or Defective Items

Inspect your shipment upon delivery. If an item arrives damaged or defective, you must:

• Contact us immediately at [email protected] within 48 hours of delivery.
• Provide your order number and clear photos/videos of the damage or defect.
• We will arrange a replacement, part shipment, or free return at our discretion.

7. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, product designs, and software, is the property of Tangkula Shop or its content suppliers and is protected by international copyright and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

8. Limitation of Liability

Tangkula Shop and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the site or products, including but not limited to damages for loss of profits, data, or other intangible losses.

Our total liability to you for any claim arising from your use of the site or products shall not exceed the amount you paid for the product(s) in question.

This limitation of liability applies to the fullest extent permitted by law in your jurisdiction.

9. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Tennessee, United States, without regard to its conflict of law provisions. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Memphis, Tennessee.

10. Changes to Terms and Contact

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the site after changes constitutes acceptance.